We’re always on the look-out for people who are full of the right kind of beans. People who have the mud factor. People who know that the thing that makes a working day more worthwhile is making other people happy. If you get it and if you’ve got it, stick your hand in the air and let us know that you exist…

Senior Mechanic

Mud Dock is an iconic bike shop and café in the centre of Bristol. We’re set over two floors of an old harbourside building that was refurbished in 1994. Since then, our love of bikes and food have worked together for over 32 years, thanks to a raft of amazing staff and great customers. These days the bike shop’s main trade revolves around cargo bikes from Tern, the folding bikes of Brompton, and everything in between covered by Trek.

We are currently recruiting a Senior Mechanic to join and help progress our busy, dynamic workshop. You’ll play a key role in delivering attentive, professional servicing and advice for our customers on a range of bikes that might require detailed servicing and fault diagnosis.

An average day might see you swapping out a warranty Bosch motor on a Canyon e-MTB, re-installing the lighting system on a GSD cargo bike, performing rear-hinge replacements on a Brompton, and/or dialling in a Di2 system for TT-bike, all while maintaining the smooth operation of the workshop.

Duties
  • Completing all scheduled work in a professional and timely manner
  • To engage with customers, understand and manage their expectations
  • Maintain a high level of customer service at all times
  • Keeping the workshop presentable and compliant with H&S standards
  • Manage all workshop related warranties
  • Be comfortable helping out in the shop when required
  • Monitoring and maintaining stock and inventory levels
Skillset
  • At least 3 years’ mechanical experience, 1-2 years minimum with e-bikes
  • Cytec Level 2 or equivalent
  • Good written and verbal communication skills
  • Experience of fault diagnostic software from Bosch, Brompton and Hyena
  • Good decision making and problem-solving skills
  • Exceptional customer service skills
  • Good knowledge of Health & Safety standards
What you can expect from us
  • Salary £32 to £35K based on experience
  • Access to product trade pricing
  • Pension contribution scheme
  • Access to cycle-to-work scheme
  • No weekends – work hours Monday to Friday 9 to 6
  • A friendly and inclusive working environment

To apply, drop us a line, attach your CV and tell us all about why you and Mud Dock could be a perfect fit.

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